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Review 8/3/2011
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Worst company ever - borderline criminal. they take forever are slow to respond. they sent me a sectionall which was completely busted and its been 3 weeks and they still havent shipped out the replacement.. that too they say it will take 4 weeks when they do. the first shipment was not only broken but they originally told me a day and said they'd come in the a few hour window ... end of the day they still hadnt showed up and then finally got in touch with them in the evening to hear that they werent going to come that day --- after I had take the day off work. The folks there Ashley, Alma etc are unresponsive and bottomline not empowered to do anything to help. These guys are really the worst.
I saw their response- VERY WEAK and NOT true. I was upset because it took you 3 weeks to ship the replacement. If the shippers are taking 3 weeks, fine but it shouldn't take you 3 weeks to get the replacement out of your store. This is the tip of the iceberg, the service is poor and anyone who googles modernfurniturewarehouse.com reviews would know this. I was an idiot and didnt. Lesson learned.
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Business's response - on 8/6/2011
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Customer was provided a discount and white glove service for replacement. Customer was upset due to transit time of white glove delivery. White Glove transit time is clearly listed our site as:
White Glove: Delivery usually takes between 1 and 4 weeks from the time the items leave the warehouse. Your order will travel through a nationwide network of professional moving companies who will handle your item(s) with the utmost care. You will be contacted for a delivery appointment when your order reaches the delivery agent.
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