Kim B.'s review of SMART Payment Plan

SMART Payment Plan

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Customer Reviews & Ratings
Complaint Posted 11/7/2019
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Scam do not use this company
My family just purchased a blazer from the dealership that's all fine and dandy.... since we are militarty to get the military pricing we had to use this "smart payment plan" to get the dealership pricing" my husband and I have been married for 6 years and never been In any financial issues.......

First time in the negitive and it's all because this company!!!! They mistook the bimonthly payment as every 2 weeks without us knowing! (Until our bank was negitive bc of these scammers)..... ok so from what I've told you so far they dont seem like the scammers they are heres the fun part are you ready?

They have a "membership fee" that you arnt told about out front!!! You wanna know how that membership fee is paid to the 399.00?????? The extra payments that exceeded the loan payment..... the extra payment they took was during a 22 day pay period and our kiddos birthday the first of the month!!!! That money was planned to go towards her birthday!!!! They took the 322.62 extra to go towards this fee that we didnt know about...... not to mention your paying an extra 5 a month for their "convenience" next best part......

They finally paid the note for the loan...... 2 days late so their claim on "paying on time, to reduce your loan amount and principles/interest" tell me how paying late and taking extra money from a family pays off your stuff sooner?!?! Stay away from this company
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Additional Business Information
Hours   Monday to Friday - 8:30 AM to 7:00 PM CST Saturday: 10:00 AM to 2:30 PM CST Sunday: Closed Phone   (800) 481-6863 Address   100 Congress Avenue, Suite 2000
Austin, TX 78701
Website Email
Contact   Jackson Bigham, General Counsel Other  
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