Karla R.'s review of Premium Seats USA

Premium Seats USA

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Final Offer Tickets, LLC
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American Vacations International
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Barberas Autoland
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Customer Reviews & Ratings
Complaint Posted 11/6/2019
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We paid over $2000 for a "VIP Package" and we didn't get what we paid for. We were mislead and scammed! Purchase Date: 9/13/19. ORDER ID#: 282537. Paid via American Express in the amount of $2638.20. They claimed I was purchasing a "VIP Package" - that we'd have a special dinner, VIP-list/access and SEATING IN THE FIRST TWO ROWS. I'd even spoke with a customer service rep of theirs who VERBALLY GUARANTEED WE'D BE IN THE FRONT TWO ROWS. NONE of this was true. The dinner was terrible (the restaurant was terrible), we looked like idiots because we were NOT on the VIP list when we'd arrived at the event (and were provided these fake, bogus lanyards - the real lanyards were much different for the actual VIPs) and our seats were in the VERY LAST ROW. We'd spent over $2500 on this experience for my birthday and was nothing but disappointed. Since then, I've tried contacting them multiple times, but have not received a response. I found their CEO, Jimmy Siegendorf, via LinkedIn and he has not responded - SO INCREDIBLY UNPROFESSIONAL!!! So, I've opened up an investigation and have contact multiple consumer protection agencies because this company/these people SHOULD NOT GET AWAY WITH SCAMMING CONSUMERS! I saw on online via other websites (consumer protection agencies) several instances of HOW THIS COMPANY SCAMS CUSUMERS and I'm not surprised. I hope this informs the public on what a SCAM this company is and I really hope someone will hold them accountable!!! So, thanks in advance for anything you can do for me. I'm demanding a full refund for a product we paid for but didn't receive what they sold us and what we paid for.
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Additional Business Information
Hours   Phone   (866) 312-9295 Address   2450 Hollywood Blvd., Suite 700
Hollywood, FL 33020
Website   http://www.premiumseatsusa.com Email   info@premiumseatsusa.com
Contact   Sean Robb Other  
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