Diana R.'s review of MC MOVERS LLC


Customer Reviews & Ratings
Complaint Posted 11/18/2019
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STAY AWAY from MC Movers!!!
I have filled complaints against MC Movers with the BBB and the DOT. This is a criminal organization. The "Good" reviews are fake. Take a close look at their fancy website. It's sham with a Photo Shopped picture of a moving truck (have you ever seen an MC Moving truck in real life? No you have not!) Their Facebook and Twitter links go nowhere. I wish I had been more diligent in investigating this company before I paid the deposit. MC Movers was hired to move our business from California to Nevada. The sales rep gave me a quote over the phone. He asked me to describe in detail all the items to be moved, along with measurements. I did so and he sent me the itemized list which appeared accurate and quoted me $8900. included an estimate with a binding contract for pick up on September 12, 2019. I signed the contract and provided a $2200 deposit in the form of a check. A few days before the move date I was informed that they would not be able to move us until Saturday, September 14, 2019. I told them this was unacceptable and they told.me that they would not be coming on the date stated in the contract and that I would not get my deposit back. I was told they would be at our place of business between 9am and 12pm. The driver did not arrive until after 2pm on Saturday September 14, 2019. The driver arrived with a truck partially filled. He came into our shop and immediately said there were too many items. They would not fit in his truck. He would need another truck and the price was no longer $8900. It would be $21,000 to do the move. We showed him the contract and the included list, but he did not acknowledge it. He just we on and on about how much more it would cost. We pointed to the language in the binding contract. He was uninterested. We sent him away because we believe they broke their contract and were no longer working in good faith. I phoned the customer service representative and told him what had transpired. I asked for my deposit to be returned because they breached the binding contract we had entered into. He said that we breached the contract by sending away the driver and we would not be getting our deposit back. I have also tried contacting their customer service department but I'm always told they are not available.
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Additional Business Information
Hours   Phone   (800) 509-6410 Address   8371 Enterprise Dr N
Mountain Iron, MN 55768
Website   mcmoversllc.com Email   sales@mcmoversllc.com
Contact   New Contact Other  
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